AI for Customer Experience: VoC, Journeys & Personalization
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About This Course
AI for Customer Experience: VoC, Journeys & PersonalizationArtificial intelligence is changing how organisations understand customers, identify problems, personalise interactions, and improve customer experiences.But knowing that AI matters is not the same as knowing where it can actually be useful in customer experience.This course provides a practical introduction to applying AI across key areas of Customer Experience (CX), with a focus on Voice of the Customer, customer journeys, customer segmentation, personalisation, and AI implementation.You will explore how AI can help CX teams work...