AI for Customer Success: Automate CS Workflows in Copilot
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About This Course
This course contains the use of artificial intelligenceYour customers rarely warn you before they churn. Their usage, their tickets and their silence do, weeks earlier.This course shows Customer Success teams how to catch those signals with AI and act on them, in Microsoft Copilot, Claude, ChatGPT and Gemini.Most CSMs already use an AI chat, mostly to polish an email. The rest of the week goes the old way: an hour of digging through the CRM before a call, a renewal risk you notice only when the customer says it, a QBR that takes a week to build, a thousand survey comments nobody reads. Every m...