ISO 10000 Customer Satisfaction Series Mastery
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About This Course
This course contains the use of artificial intelligence.Customer expectations have never been higher, regulators have never been more active, and a single mishandled complaint can travel further on social media than a year of marketing investment can repair. The ISO 10000 series gives you the internationally recognised playbook for designing customer satisfaction commitments that hold up, handling complaints with rigour and empathy, offering credible external dispute resolution when internal channels fall short, and measuring how customers actually feel so you can act on the truth rather than ...