ISO/IEC 20000-1:2018: IT Service Management Mastery
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About This Course
This course contains the use of artificial intelligence.Modern IT organizations live or die by the quality of their services. Customers expect always on availability, rapid resolution when things go wrong, and continuous improvement that keeps pace with the business. ISO/IEC 20000-1:2018 is the only internationally recognized standard that certifies an organization's Service Management System, and it has become the global benchmark for credible, mature IT service delivery. Whether your goal is winning enterprise contracts, demonstrating governance to auditors, or finally bringing discipline to...