Microsoft Copilot for Customer Success as a Business System
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About This Course
This course contains the use of artificial intelligence.Many companies have Customer Success in place.Fewer can clearly explain how it works as a system or how decisions are actually made.This course looks at Customer Success as a manageable business model, not as a collection of activities, reports, or best practices.The focus is on structure, logic, and decision-making across the customer lifecycle.What this course coversCustomer Lifecycle as a management model, not a customer journeyHow and where customer value is lost before churn becomes visibleHow to assess Customer Success as a systemMe...